As an End-User of dso's services please find below the URL that you
must visit to raise/view/update your tickets. You can also raise tickets
by sending your support issue to the Ticket Submission Email Address
below.
If you haven't ever used the dso Helpdesk System, we recommend that
you raise your first ticket by Email Submission. Upon successful receipt
of your new support request, the Helpdesk software will auto-generate
and email back your new account details for future use with the URL
below. Subsequent new support requests will not generate further account
details as long as they originate from the same email address.
To assist dso in resolving your support requests as quickly as possible,
please ensure that the following basic information is included in the
submission:
Company name
The client company name
Contact name
The person who is raising the request
Contact details
Telephone and email address
Incident description
A clear description of the incident, providing as
much information as possible. This should include Error Codes & as
detailed a description of the problem as you can give, but can
also include Screen captures if you wish.
When a support request
is submitted, it typically takes approximately 5 minutes for
a response to be generated although this may increase during
busy periods.
If you subsequently need to contact dso regarding a particular ticket,
please have the ticket number to hand when you phone.
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