 |
|
The CA support
automation solutions are designed to prevent, detect, and repair computer
problems before they cause significant disruption to operations. The
products minimize service desk costs by preventing problems and reduce
the time required to solve support incidents by deflecting problems
and optimizing the resolution process.
CA SupportBridge Live Automation optimises the technician’s contact time
by facilitating a cost effective channel of interaction for live support and
automating detection, diagnosis, and repair in the live support process, thereby
reducing operating costs, improving end-user satisfaction, and reducing downtime.
“ROI was easily recognised with the consistent 15% reduction in desk-side
visits based on increased First Call Resolution. Additionally a decrease in average
handle time followed as the support analysts became more efficient with the solution.”
Siemens Director of Global Service Desk |
|
|
